Terms & Conditions

01 The agreement and who can accept it

18+, one account per person, and registering counts as acceptance.

By opening an account you confirm that you are at least 18 years old, that you are acting for yourself and not on anyone else’s instructions, and that online casino play is lawful where you are.

One account per person, per household, per shared device and per payment method. Duplicate accounts are closed and any bonus winnings on them are void; genuine deposits are returned.

We may refuse a registration or close an account where verification fails, where the account is used commercially, or where continuing would breach our licence conditions.

02 Your account

Keep the details accurate, keep the password private, and the account stays yours alone.

• Register with your own legal name and current address. Verification will fail on details that do not match your documents.
• Keep your login private. Activity from your credentials is treated as yours.
• Tell us within seven days if your name, address, email or phone number changes.
• Never let another person play on your account, and never play on someone else’s.
• Report a suspected compromise to support immediately so we can freeze the account.

Accounts are held in a single currency chosen at registration, from AUD, USD, GBP, BTC, ETH or USDT. The site is available in English, German and Spanish.

03 Deposits, withdrawals and limits

$5 in at the low end, $25,000 at the high end; $30 to $10,000 out per transaction, in 24 to 48 hours.

• Withdrawals return to the method you deposited with wherever the provider allows it.
• Verification must be complete before the first withdrawal is released.
• Balances larger than the per-transaction cap are paid across consecutive requests.
• We do not charge a withdrawal fee. Your bank, wallet or blockchain network may charge its own.
• Deposits are for play, not for transferring funds. Depositing and immediately withdrawing without meaningful play may attract a processing review.

04 Bonuses and the loyalty programme

Bonuses are optional, carry conditions, and can be declined without affecting your account.

New players may claim a 100% match up to $500 plus 200 free spins. Cashback runs at 5% on net losses, and the loyalty ladder has six VIP tiers, each improving the perks above it.

• Bonus funds are separate from cash and must meet their wagering requirement before withdrawal.
• Where a maximum bet applies while a bonus is active, exceeding it can void the bonus and anything won from it.
• Game contribution to wagering varies. Slots typically contribute in full, table and live games less.
• Free spins expire if unused within the period stated when they are credited.
• One welcome offer per person, household, device and payment method.
• Bonus abuse — multiple accounts, low-risk betting patterns designed to clear wagering, or collusion — voids the bonus and any winnings from it.

Loyalty points accrue on wagers across all supported currencies, including on the weekly slot tournament. Points and tier status belong to the account and cannot be transferred or sold.

05 Fair play and prohibited conduct

Games are certified and randomly generated; interfering with them ends the account.

Game outcomes come from certified random number generators supplied by our 88 licensed studios and tested independently. Nothing about your account, tier or history changes the odds of a spin.

The following will result in closure and forfeiture of bonus-derived winnings:

• Using bots, automation, or any software that plays on your behalf.
• Exploiting a software fault instead of reporting it.
• Collusion between accounts.
• Fraudulent payment activity, including chargebacks on genuine deposits.
• Supplying false or altered verification documents.

If a game malfunctions, the round is void and stakes are returned. A displayed result that arises from an error does not create a right to be paid.

06 Inactive and dormant accounts

Twelve months of silence makes an account dormant; we contact you before anything happens.

An account with no login, deposit, wager or withdrawal for twelve consecutive months is treated as dormant. Before that point we will email the address on file to ask whether you want to keep it open.

Dormant accounts stay accessible — sign in and the status clears. Any remaining balance stays yours and can be withdrawn under the normal limits.

07 Complaints and disputes

Support first, management second, regulator third.

1. Raise it with support through live chat or [email protected]. Most issues are resolved in this step.
2. If the answer does not settle it, ask for escalation to a manager. You will get a written decision, normally within 10 business days.
3. If you remain unsatisfied, you may refer the matter to the Malta Gaming Authority, which oversees our licence and can review the operator’s handling of your complaint.

Keep screenshots, timestamps and transaction references — they make every step faster.

08 Liability

We are responsible for the service; you are responsible for your stake.

We provide the casino with reasonable care and skill, but we do not warrant uninterrupted or error-free operation. We are not liable for losses caused by your internet connection, your device, or your decision to place a particular bet.

Nothing in these terms limits liability for fraud, for death or personal injury caused by negligence, or for anything that cannot lawfully be limited.

09 Licence and governing law

Licensed by the Malta Gaming Authority; Maltese law governs the agreement.

Spinroo Casino Australia has operated since 2019 under a licence issued by the Malta Gaming Authority, which sets the standards we meet on player funds, game fairness, anti-money-laundering and responsible gambling.

This agreement is governed by the laws of Malta. Nothing here removes consumer protections that apply to you where you live.

You are responsible for knowing whether online gambling is lawful in your own jurisdiction before you play.

10 Changes to these terms

Material changes are emailed before they take effect, and you can close the account instead of accepting them.

We update these terms when the law, our licence conditions or our services change. The review date at the foot of this page always shows the current version.

Where a change materially affects your rights, we will email you before it starts. Continuing to play after that date means accepting the new version. If you would rather not, withdraw your balance and close the account — see Responsible Gaming for how.