About Us

01 Who we are

An online casino aimed at Australian players, licensed in Malta, running since 2019.

Spinroo Casino Australia opened in 2019 and has spent the years since building a lobby broad enough that most players find their own corner of it. The site is built around a loyalty programme rather than a single headline bonus, which suits people who play regularly and modestly more than it suits one-off bonus hunters.

We are licensed by the Malta Gaming Authority. That licence sets binding rules on how player money is held, how games are tested, how we verify identity and how quickly we must act when someone asks for a limit or an exclusion.

02 The lobby by the numbers

4,368 games in total, averaging 96.4% RTP.

The weekly slot tournament runs on top of all of it, adding a competitive layer for players who want one and staying entirely optional for those who do not.

03 The studios behind the games

88 licensed providers, none of them owned by us.

We do not build games. We license them from 88 independent studios — among them Evoplay, ELK Studios, 3 Oaks, Genii, KA Gaming, NetGame, NeoGames, Peter and Sons, Popiplay, Fat Panda, Iconic21 and Backseat Gaming.

That separation matters. The random number generator behind a spin belongs to the studio and is tested by independent laboratories, not by us. We cannot see it, tune it or weight it toward any individual account.

It also explains why the catalogue keeps moving. New titles arrive as studios release them, which is why the lobby looks different month to month.

04 How the loyalty ladder works

Six tiers, points on every wager, 5% cashback throughout.

Every wager earns loyalty points, regardless of which of the 4,368 games it was placed on or which supported currency the account runs in. Points move you up the ladder; the ladder has six rungs.

• Higher tiers improve the value you get back from the same play — larger bonuses, better cashback treatment and tailored promotions.
• Withdrawals are handled earlier in the queue at higher tiers, though the $30 minimum and $10,000 per-transaction cap are the same for everyone.
• Upper tiers come with a personal account manager.
• Cashback runs at 5% of net losses as standard.

Deposits start at $5, so tier progress does not require a large bankroll — only consistency.

05 Licensing, security and fair play

MGA-licensed, player funds held separately, TLS everywhere.

• Player balances are held separately from operating funds, as the licence requires.
• All traffic runs over TLS, and verification documents are encrypted at rest.
• Identity and age checks are mandatory — strictly 18 and over.
• Game outcomes come from studio-side certified RNGs, independently tested.

If you want the detail on what we hold about you and why, that is set out in the Privacy Policy. The rules of the account itself live in the Terms & Conditions.

06 Where we stand on safer play

Limits are free, instant, and never argued with.

A loyalty programme rewards regular play, which makes it more important, not less, that the brakes work. Deposit limits, loss limits, session reminders, time-outs and self-exclusion are all available in account settings and all take effect immediately.

Support will apply any of them for you, 24 hours a day, without asking why. Australian players can also reach Gambling Help Online free on 1800 858 858, or register with BetStop to block every licensed Australian operator at once.

07 Reaching the team

Live chat and email 24/7, plus a phone line on 1800 160 428.

Support runs around the clock. Live chat is the fastest route and handles most things on the spot; email suits anything that needs documents attached; the phone line is there when a conversation is easier than typing.

Full details, response times and escalation steps are on the Contact page.